moneyduvet.com

Returns and Refund Policy

At moneyduvet.com, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a straightforward refund process. Please review the details below to understand how to request a return or refund and the associated conditions.

1. Eligibility for Returns and Refunds

You may request a return or refund within 30 days of receiving your order. Both are only applicable under the following conditions:

• The item is returned in its original condition and packaging, unworn or unused.
  
• You provide proof of purchase, such as your order confirmation email or receipt.
  

2. Return Shipping Costs

The buyer is responsible for any return postage costs. All returned items must be sent using a tracked shipping service to ensure safe and verifiable delivery back to us. We are not responsible for items lost or damaged in transit during the return process.

3. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

1. Contact us at info@moneyduvet.com with your order number and details of the item you wish to return.
   
2. Wait for confirmation from our team with the return address and further instructions.
   
3. Ship the item back to us using a tracked shipping service and provide the tracking information to our team.
   

Once we receive and inspect the returned item, we will process your refund immediately and it should return to your original payment method within within 3-14 days. 

4. Non-Refundable Items

The following items are not eligible for refunds:

• Personalised or custom-made items, unless defective.
  
• Items returned outside the 30-day refund window.
  
• Items not returned in their original condition or missing parts not due to our error.
  

5. Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos of the issue. We will assess the situation and provide a replacement or refund as appropriate, at no additional cost to you.

6. Contact Us

If you have any questions or concerns about our Refund Policy, feel free to reach out to us:

Money Duvet

Contact Number: +44 029 21 400 009
Email: info@moneyduvet.com
Website: www.moneyduvet.com

We are here to assist you and ensure your shopping experience is worry-free!